IT Infrastructure Management

We deliver comprehensive and effective solutions which helps you to focus on your core business whilst we manage your IT infrastructure. Our comprehensive portfolio of services gives customers the ability to reduce their complexity in managing the IT Infrastructure and reduce maintenance costs. We have proven end-to-end methodologies, standard tools and quality oriented process in place to meet all IT related challenges.

Our services include Server Management, Network Management, Server Monitoring, Server Security, Application Management and IT Infrastructure consultation.

How SparkSupport manages your IT environment?

Managed Service Technologies

Network and System management tools for monitoring the hardware utilization levels and identify potential issues before they turn to a real problem or breakdown.

Performance calibration tools to effectively measure network, system and software performance to determine whether it is appropriate to reconfigure environment to meet the customer’s business needs.

Software distribution tools to automatically update the operating systems and applications to ensure proper patch management for security and compliance purposes.

Remote diagnostic tools to perform quick system and software analysis, and to initiate self-healing techniques which eliminate downtime.

Security and Malware protection tools.

Backup/Restoration tools

Managed Service Engineers

Each enterprise will be provided with a well trained group of globally certified engineers with high expertise and skill set in latest technologies.

Implements a process and knowledge tree so that switching of staffs wont affect the work flow.

IT Infrastructure will be maintained and managed in sync with your business growth and requirements.

Managed Service Process

Scheduled software updates

Timely hardware upgrades

Efficient backup procedures based on the critical nature of the applications

Strictly adhering to ITIL principles while managing your IT Infrastructure