» 365x24x7 Dedicated team support
» 365x24x7 Best quality Technical support
» Flexible support Plans
Choose flexible plans so your business runs smoother in hard times
» Custom support Plan
We provide you with the best solution for your business
» 365x24x7 Best quality Technical support
Choose flexible plans so your business runs smoother in hard times
We provide you with the best solution for your business
Sparksupport offers customizable plans for LAMP, Linux RoR stack servers, Windows servers, Plesk, cPanel, game and VOIP servers. Our plans ensure that they meet the server administration requirements of the customers cost effectively. All the plans comes bundled with proactive chat and help desk support from experienced engineers.
All our plans comes with free server security audit, performance tuning and SPAM preventing mechanisms to ensure quality experience to your customers. We assure quick response times and 100% adherence to the SLA and NDA.
We have seperate plans for both VPSes and dedicated service providers and thus catering to every provider irrespective of the size of type of technologies used.
Get a dedicated Level III Admin for who can proactively undertake all your Linux or Windows support needs. You can rotate his shift or assign him on your grave-yard hours. Admin will take care of all your Software updates, compilation of softwares form source to add modules and complicated tasks like custom script to take remote backups to let you run your business hassle free. In short he works as as if he is a inhouse technical support staff.
» Details on Dedicated Admin Plan
In this plan We will provide you a team of expert admins of various levels (Level1 - Level3) of technical expertise who will be working for you round the clock 24x7x365 days. The staff can take care of simple issue like configuring a mail client to complex issues such as data recovery from a corrupted filesystem. They will be providing prompt response and answering customer queries without any delay so that you can concentrate more on your business development and let us handle the server headaches.
» Details on Dedicated Team Plan
Choose our basic or advanced plans for security depending upon your server capacity. This is a One time setup with firewall installations, scanning for unwanted ports, removes unwanted binaries, disabling direct login etc.
» Details on Secure server Plan
Tasks |
Level III |
Level II |
Level I |
| 8*6*365 support | Yes |
Yes |
Yes |
| Help Desk support | yes |
Yes |
Yes |
| Live Chat Support (Technical) | Yes |
Yes |
Yes |
| Response Time | 1 hr |
30 min |
30 min |
| Resolution Time | 4 hrs |
3 hrs |
3 hrs |
| Server Provision Setup | yes |
yes |
No |
| Server Security | Yes |
Yes |
No |
| Advanced Admin Task | Yes |
No |
No |
| Optimize Service | Yes |
Yes |
No |
| Custom Software installation | Yes |
Yes |
Yes |
| Instant Datacenter Contact | Yes |
Yes |
Yes |
| Server Monitoring | Yes |
Yes |
Yes |