» 365x24x7 Dedicated team support
» 365x24x7 Best quality Technical support
» Flexible support Plans
Choose flexible plans so your business runs smoother in hard times
» Custom support Plan
We provide you with the best solution for your business
» 365x24x7 Best quality Technical support
Choose flexible plans so your business runs smoother in hard times
We provide you with the best solution for your business
Get a proactive Level III Linux or Windows support engineer who will be able to take care of all your complex support needs. All our support engineers are RHCE / MCSE certified and thus you are guaranteed of their technical skills. The selection process can be done over phone / skype etc.
Since he is working as your own employee. He should be entitled for 6 days medical leave
and 12 days casual leave. You have full control to decide this.
Continuous night shift should be avoided. You can rotate his shift or assign him on your
grave-yard hours.
Admin will responsible to install any software that comes with a good documentation.
No additional charges for this. For eg
Tasks |
Level III |
Level II |
Level I |
| 8*6*365 support | Yes |
Yes |
Yes |
| Help Desk support | yes |
Yes |
Yes |
| Live Chat Support (Technical) | Yes |
Yes |
Yes |
| Response Time | 1 hr |
30 min |
30 min |
| Resolution Time | 4 hrs |
3 hrs |
3 hrs |
| Server Provision Setup | yes |
yes |
No |
| Server Security | Yes |
Yes |
No |
| Advanced Admin Task | Yes |
No |
No |
| Optimize Service | Yes |
Yes |
No |
| Custom Software installation | Yes |
Yes |
Yes |
| Instant Datacenter Contact | Yes |
Yes |
Yes |
| Server Monitoring | Yes |
Yes |
Yes |