This blog explains how an agent can login to a queue directly through an extension. In asterisk’s terms an agent is human and an extension is device. Here an agent will be able to login into the queue through an extension by dialing a queue login number and you do not need to make any configurations in agents.conf or queues.conf.  For this setup to work properly, you need to have the correct dialplans in corresponding  extension files.

In the case of asteriskNOW, extension_additional.conf contains dialplans to handle  queue login.

[ext-queues]
exten => 5000*,1,Macro(agent-add,5000,)
exten => 5000**,1,Macro(agent-del,5000,5000)

If [macro-agent-add] and [macro-agent-del] contexts are already present in extensions_additional.conf you need to put the dialplans for these contexts in /etc/asterisk/extensions_override_freepbx.conf otherwise you can add the dialplans in /etc/asterisk/extensions_custom.conf.

[macro-agent-add]
include => macro-agent-add-custom
exten => s,1,Wait(1)
exten => s,n,Macro(user-callerid,SKIPTTL)
exten => s,n,Set(CALLBACKNUM=${AMPUSER})
exten => s,n,AddQueueMember(${ARG1},Local/${CALLBACKNUM}@from-internal/n)
exten => s,n,UserEvent(Agentlogin,Agent: ${CALLBACKNUM})
exten => s,n,Wait(1)
exten => s,n,Playback(agent-loginok&with&extension)
exten => s,n,SayDigits(${CALLBACKNUM})
exten => s,n,Hangup
exten => s,n,MacroExit()
exten => s,n(invalid),Playback(pbx-invalid)
exten => s,n,Goto(a3)

; end of [macro-agent-add]
[macro-agent-del]
include => macro-agent-del-custom
exten => s,1,Wait(1)
exten => s,n,Macro(user-callerid,SKIPTTL)
exten => s,n,Set(CALLBACKNUM=${AMPUSER})
exten => s,n,ExecIf($["${CALLBACKNUM}" = ""],Set,CALLBACKNUM=${CALLERID(number)})
exten => s,n,RemoveQueueMember(${ARG1},Local/${CALLBACKNUM}@from-internal/n)
exten => s,n,UserEvent(RefreshQueue)
exten => s,n,Wait(1)
exten => s,n,Playback(agent-loggedoff&with&extension)
exten => s,n,SayDigits(${CALLBACKNUM})
exten => s,n,Hangup
; end of [macro-agent-del]

In this dialplan 5000 is the queue number. You can use any queue number instead of it. To login to queue dial 5000* from your phone (either a softphone like xlite or a hard phone like Linksys) and you will hear a login confirmation and to logout from the queue you need to dial 5000** as per the dial plan. The advantage of this method is that an agent can do a login or logout by just dialing the corresponding number. Once logged in we can check current members in the queue using the command.

From shell
#asterisk -rx "queue show 5000"   (5000 is the queue number)
From asterisk CLI
> queue show 5000

Tino Thomas linux asterisk, asterisk dynamic agent, asteriskNOW, asterisknow dynamic agent, asterisknow dynamic agent login, dynamic agent, dynamic agent login, freepbx dynamic agent

Customize call recording location in asteriskNow.

By default AsteriskNOW saves call recordings under the directory /var/spool/asterisk/monitor. This way of call recording has got some disadvantages since number of files can grow beyond a limit . You will find it difficult to recognize call recordings related to a particular extension. A solution to this issue is to customize the call recording location. You need to override the dialplan for the context [macro-record-enable] present in /etc/asterisk/extensions_additional.conf. To override these dialplans you need to add new dialplan in a file called /etc/asterisk/extensions_override_freepbx.conf.  Following is the default dialplan for the context [macro-record-enable] present in /etc/asterisk/extensions_additional.conf.

[macro-record-enable]
include => macro-record-enable-custom
exten => s,1,GotoIf($["${BLINDTRANSFER}" = ""]?check)
exten => s,n,ResetCDR(w)
exten => s,n,StopMixMonitor()
exten => s,n(check),AGI(recordingcheck,${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)},${UNIQUEID})
exten => s,n,MacroExit()
exten => s,1+998(record),MixMonitor(${MIXMON_DIR}${CALLFILENAME}.${MIXMON_FORMAT},,${MIXMON_POST})
; end of [macro-record-enable]

You need to add the following dialplan in /etc/asterisk/extensions_override_freepbx.conf, which will override the above dialplan to customize the call recording location.

[macro-record-enable]
include => macro-record-enable-custom
exten => s,1,GotoIf($["${BLINDTRANSFER}" = ""]?check)
exten => s,n,ResetCDR(w)
exten => s,n,StopMixMonitor()
exten => s,n(check),AGI(recordingcheck,${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)},${UNIQUEID})
exten => s,n,MacroExit()
exten => s,n(record),System(/bin/mkdir -p /var/spool/asterisk/monitor/freepbx/${STRFTIME(${EPOCH},,%Y)}/${STRFTIME(${EPOCH},
,%m)}/${STRFTIME(${EPOCH},,%d)}/${ARG1}/${UNIQUEID})
exten => s,n,MixMonitor(/var/spool/asterisk/monitor/freepbx/${STRFTIME(${EPOCH},,%Y)}/${STRFTIME(${EPOCH},,%m)}/${STRFTIME($
{EPOCH},,%d)}/${ARG1}/${UNIQUEID}/${CALLFILENAME}.${MIXMON_FORMAT},,${MIXMON_POST})

The changes made are

exten => s,n(record),System(/bin/mkdir -p /var/spool/asterisk/monitor/freepbx/${STRFTIME(${EPOCH},,%Y)}/${STRFTIME(${EPOCH},
,%m)}/${STRFTIME(${EPOCH},,%d)}/${ARG1}/${UNIQUEID})

Here we are using ‘System’ command to create directories during the call recording. Inside the system command we can execute the unix shell commands. Here we used ‘mkdir’ command to create directories followed by a number of variables in asterisk. Here ‘STRFTIME’ used to get the year, month & date . ${ARG1} used to get the asterisk user extension ,who is participating in that call ;${UNIQUEID} to get the unique id of that call. UNIQUEID is assigned by asterisk and it is the unix time of orgination of that call.

<pre>exten => s,n,MixMonitor(/var/spool/asterisk/monitor/freepbx/${STRFTIME(${EPOCH},,%Y)}/${STRFTIME(${EPOCH},,%m)}/${STRFTIME($
{EPOCH},,%d)}/${ARG1}/${UNIQUEID}/${CALLFILENAME}.${MIXMON_FORMAT},,${MIXMON_POST})</pre>

In succeeding priority we use MixMonitor command to record the conversations in that channel. The format of MixMonitor command is MixMonitor(<file>.<ext>[|<options>[|<command>]]). Here in the ‘filename’ field we will give path of created directory in the preceding line.

Once you made the above changes you need to reload the dialplan through either of the following two ways.

from shell

#asterisk -rx “dialplan reload”

from asterisk CLI

> dialplan reload

Tino Thomas linux asterisk, asterisk call recording, asteriskNOW, asteriskNOW call recording, call recording location, customize call recording, freepbx, freepbx call recording

1) Download and unzip the source (assuming your WEB root is /var/www/html)

Get the software from

http://astercc.org/downloads

cd /var/www/html

unzip astercc-X.X.zip

mv astercc-X.X astercc

/var/www/html/astercc/astercrm                 # main directory and PHP scripts  of astercrm
/var/www/html/astercc/asterbilling              #  main directory and PHP scripts of asterbilling
/var/www/html/astercc/sql                          # sql to create database  tables
/var/www/html/astercc/script                      # astercc  daemon and some other script files
/var/www/html/astercc/index.html               #guide page
/var/www/html/astercc/astercc_full_logo.png  #logo

2) It is highly advised that the whole script directory be moved to a more secure location like /opt and out of the WEB root directory

mkdir -p /opt/asterisk/scripts/astercc
mv  /var/www/html/astercc/scripts/*  /opt/asterisk/scripts/astercc
chmod +x /opt/asterisk/scripts/astercc/*

3) Create the MySQL database and tables, asterCRM need mysql 4.1 or above

Note: here we create the database named astercc, it both used for astercrm and asterbilling, you could use whatever db name you want use your configration to replace “yourmysqluser” and “yourmysqlpasswd”

mysqladmin -uyourmysqluser  -pyourmysqlpasswd create astercc
mysql -uyourmysqluser  -pyourmysqlpasswd astercc < /var/www/html/astercc/sql/astercc.sql

4) Update /etc/asterisk/manager.conf to enable Manager connections

Note:allow asterisk on different server .Add something like this to the manager.conf file:

[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
;displayconnects = yes

;the following line could be  changed by yourself
[astercc]
secret = astercc
read = system,call,log,verbose,command,agent,user
write =  system,call,log,verbose,command,agent,user
deny=0.0.0.0/0.0.0.0
; if you want to run astercc on another  server
; use your astercc ip to replace 127.0.0.1 or add a  new line
permit=127.0.0.1/255.255.255.0

5) Modify config file

for asterCRM:
modity /var/www/html/astercc/astercrm/astercrm.conf.php to fit your configration
for asterCC:
modity /var/www/html/astercc/asterbilling/asterbilling.conf.php to fit your configration

6) Start Asterisk and daemon

There are two daemon modes you can choose, astercc mode or eventsdaemon(can be used for astercrm only) mode.

A) For astercc mode(can be used for both astercrm and asterbilling.

try start astercc:
modify /opt/asterisk/scripts/astercc/astercc.conf to fit your configuration mainly database setting and AMI setting.

run astercc for test

/opt/asterisk/scripts/astercc/astercc

if you could read like following line:

"Connecting to mysql database on  127.0.0.1:
Database connection successful.
Connecting to asterisk on 127.0.0.1 port 5038:
Asterisk socket connection successful.
Check  asterisk username & secret:
Success
Monitor Start:
...(some log message)..."

congratulations, your astercc works well, use 'ctrl + c' to exit
or else, please check your database/AMI configration in astercc.conf

Start up astercc (default settings):
modify /var/www/html/astercrm/astercrm.conf.php set eventtype to curcdr

/opt/asterisk/scripts/astercc/astercc -d

Start up astercc daemons when system startup:
Note: This option can only fit to redhat-release system. If you want astercc daemons to start automatically when you boot your machine, you need to :

cp /opt/asterisk/scripts/astercc/asterccd  /etc/rc.d/init.d
chmod 755 /etc/rc.d/init.d/asterccd
chkconfig --add asterccd

Advice: Configure your astercc restart once everyday, it’s not necessary, but it ‘s good for your astercc operation. for example: you want to restart astercc at 0′clock everyday, just do the following line as root.

crontab -e
add a new  line:
0 0 * * * /etc/rc.d/init.d/asterccd restart
the first "0" figures minutes and the second "0" figures hours.

B) For eventsdaemon mode(can be used for astercrm only) try start eventsdaemon:
modify eventsdaemon.pl to fit your configuration mainly database setting and AMI setting.

/opt/asterisk/scripts/astercc/eventsdaemon.pl
if you could  read:

"Message: Authentication accepted"

congratulations,  your eventsdaemon works well
use ctrl + c to exit
or else, please check your database/AMI configration in eventsdaemon.pl

Start eventsdaemon (default settings):
modify astercrm.conf set eventtype to event

/opt/asterisk/scripts/astercc/eventsdaemon.pl -d

At some point it may be desirable to delete unwanted events from the database table. The eventsdaemon is also designed for this. please check eventsdaemon.pl for parameter “log_life” .also we provide a “watch dog”, it would help you restart eventsdaemon when it shutdown add this shell to your start-up file, for example:

echo /opt/asterisk/scripts/astercc/eventdog.sh >>  /etc/rc.d/rc.local

so that everytime your server start, eventsdaemon would be loaded

7) Set file & folder access for astercrm

chmod 777 /var/www/html/astercc/astercrm/upload
chmod 777 /var/www/html/astercc/astercrm/astercrm.conf.php

If asterisk and astercrm running in one server, you could make a soft link to astercrm web directory for listening monitor records online.
ln -s /var/spool/asterisk/monitor/ /var/www/html/astercc/astercrm/monitor
note: astercrm support listen monitors online only can be wav format file.

8 ) Web browsing

For astercc:

http://localhost/astercc

or  http://YOUR-WEB-SERVER-ADDRESS/astercc

For astercrm:

http://localhost/astercc/astercrm

or  http://YOUR-WEB-SERVER-ADDRESS/astercc/astercrm

login with admin/admin

Integration of External CRM With AsterCRM

In your astercrm, go to
Manager-> preference

If asterCRM use external CRM software, change the value of enable_external_crm to 1. When using external CRM, the default page to be displayed is specified in external_crm_default_url .Value of external_crm_url specifies, when asterCRM need to pop up, which url would recevie the event, %callerid: %calleeid: %method dialout or dialin. Save the changes made by clicking Save button.

Tino Thomas linux asterbilling, astercc, astercrm, asterisk, asterisk crm, crm popup, external crm integration, integrating astercrm external crm